FAQ
❓ Frequently Asked Questions
📦 Orders & Shipping
- When will my order be shipped?
We process orders within 1–3 business days. You’ll receive a confirmation email once your order has been shipped.
- How long does shipping take?
Shipping usually takes 3–14 business days depending on your location and the product.
- Can I track my order?
Yes! We’ll send you a tracking number by email once your package is on the way.
- Do you offer international shipping?
Yes, we do offer international shipping to selected countries!
Curently we ship to the USA, European Union countries, Australia, New Zealand, Singapore, Malaysia, UAE, Saudi Arabia, and Chile.
If you're located outside these regions, feel free to message us and we'll see what we can do!
🔁 Returns & Refunds
- What is your return policy?
We accept returns within 30 days of delivery for unused items in their original condition.
- How do I start a return or exchange?
Simply contact us at info@halazia.com with your order number, and we’ll guide you through the return process.
- Do I have to pay for return shipping?
Return shipping costs are the buyer’s responsibility unless the item was incorrect or damaged.
💳 Payments
- What payment methods do you accept?
We accept Visa, MasterCard, Apple Pay, and other secure payment options.
- Is your checkout secure?
Yes. Our website uses SSL encryption and trusted payment gateways to keep your information safe.
🛍️ Product Questions
- Where are your products from?
We source our products globally to offer trendy, quality items at affordable prices.
- Are your products authentic and high quality?
Absolutely! We only work with trusted suppliers and carefully check each product.
🧾 Other Questions
- Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help.
- I received the wrong or damaged item. What do I do?
We’re so sorry! Please email us at info@halazia.com with your order number and a photo, and we’ll make it right.
🛒 Still have questions?
Reach out to us anytime at info@halazia.com — we’re here to help!